Returns & Exchanges
At Toobas.pk, we strive for perfection in every customized gift; however, if your item arrives damaged or differs from your approved design, we offer a hassle-free 7-day exchange policy. Due to the personalized nature of our products, returns are exclusively reserved for manufacturing defects or printing errors.
Initiate a Request
Contact our customer support team via WhatsApp or email within 7 days of delivery, providing your order number and clear photos of the defect.
Quality Inspection
Our production team will review the submitted images against your original customization requirements to verify the discrepancy or damage.
Secure Packaging
Once approved, pack the item securely in its original Toobas.pk packaging to ensure it is protected during the return transit.
Replacement or Refund
After receiving the item, we will either dispatch a corrected replacement at no extra cost or issue a store credit for future gift purchases.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing